THIS SCREEN IS TOO SMALL FOR THE PERSONALIZATION TOOLS ON OUR WEBSITE. FEEL FREE TO BROWSE OUR STORE, BUT FOR THE BEST EXPERIENCE, USE A DESKTOP OR NOTEBOOK COMPUTER TO PERSONALIZE YOUR ITEM.

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Troubleshooting Tips

If you are having trouble with the customization screen, please review the following circumstances and complete the steps to resolve the possible issue.

The card is sizing down in the Personalization screen and it's hard for me to see the text to customize it.

Our personalization screen works best when using Internet Explorer and Safari browsers. Please use one of these two browsers to receive the best experience when customizing your card.  The card resizing issue seems to occur most frequently while using Google Chrome browser. 

My photo will not upload in the card.

Ensure your photo meets our photo submission requirements (see Photo Submission in the FAQ section).  If your photo does meet our standards and will not upload, please exit the customization screen and begin the personalization process again.  If your photo still will not upload, please perform the following steps to clear your browser's cache:

Safari browser:  History > Clear History and Website Data > Select All History > Clear History

Google Chrome browser:  History > Show Full History > Click and select each history item > Clear Browsing Data

Firefox browser:  History > Clear Recent History > Select Everything > Clear Now

After clearing the cache, you should be able to upload your photo(s).  If you are still having trouble, please contact us at support@dixie-design.com.

After resizing or zooming in on my photo, it looks fuzzy or distorted.

If you zoom too far into your photo, the image quality may be compromised and result in a poor quality image that would not print well.  Please note that Dixie is not responsible for reprinting cards that contain a poor quality image, which may be the result from photo distortion or from zooming in too much on the uploaded photo.

When I click the Finalize button, nothing happens.

Each photo box and every text box must be completed before you Finalize your product.  The sample text within the text box is only there to guide you, but it will not print on the final card.  You must enter a message in the text box, even if it is the same message as the sample text.  Your Finalize button is disabled until all customizable components of the card are complete.  After each item is complete and you have reviewed all sides of your card to ensure correctness, you may click the Finalize button.

I have a discount code and I'm not sure where to input it.

Discount codes are entered on the Check Out screen in the Referral or Promo Code box and discounts will be immediately applied.

May I create a card and save it without purchasing it?

You may create an account with Dixie and all orders you place will appear within your account for reference.  However, we do not currently have the capability of creating a card and saving it to be viewed at a later time.  That functionality will be coming soon.